Privacy Policy

1. Overview

Scotts Cloud Services (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you use our website, call our AI assistant Nova, or engage our services.

2. Information We Collect

We collect information you provide directly, information generated through your use of our services, and limited technical data:

• Contact information — name, phone number, email address, and project details submitted via our contact forms or conveyed during phone calls with Nova.
• Call data — when you call (682) 255-2310, Twilio processes the call audio and may generate transcripts. We store the caller’s name, phone number, call description, and timestamp in our secure database.
• Usage data — browser type, device information, IP address, pages visited, and referring URLs, collected automatically via standard server logs and analytics tools.
• Cookies — small data files stored on your device to remember preferences and understand how visitors interact with the site. You can disable cookies in your browser settings.

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide quotes for web development and AI services.
• Deliver, maintain, and improve our website, AI assistant, and client projects.
• Send project updates, service notifications, and marketing communications (which you can opt out of at any time).
• Analyze site traffic and user behavior to improve our offerings.
• Detect and prevent fraud, abuse, or technical issues.

4. AI & Voice Services

Our AI assistant, Nova, handles incoming phone calls using Twilio and speech-to-text technology. Call audio may be processed by third-party AI providers to generate transcripts and responses. We do not sell call recordings or transcripts. Data is retained only as long as necessary for lead qualification and follow-up.

5. Information Sharing

We do not sell or rent your personal information. We may share data with:

• Service providers — Twilio (voice/SMS), our backend platform (Lovable Cloud), and email delivery services, each under strict confidentiality obligations.
• Legal compliance — when required by law, court order, or to protect our rights, property, or safety.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. This includes encrypted data transmission (TLS/SSL), access controls, and secure hosting. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete the personal information we hold about you.
• Withdraw consent for certain processing activities.
• Opt out of marketing emails by clicking the unsubscribe link in any message.
• Request a copy of your data or lodge a complaint with a data protection authority.

To exercise these rights, contact us at hello@scottscld.com.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Your continued use of our services after changes take effect constitutes acceptance of the revised policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, reach out to us at:

Email: hello@scottscld.com
Phone: (682) 255-2310
Location: Fort Worth, TX — Harmon Ranch, North Tarrant County