Terms of Service

1. Acceptance of Terms

By accessing or using the Scotts Cloud Services website (“Site”) or engaging our services (“Services”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use the Site or Services.

2. Services Description

Scotts Cloud Services provides website design and development, AI assistant integration (including voice and chat), branding, SEO, and related digital services for small businesses. Specific deliverables, timelines, and fees are outlined in individual project proposals or statements of work agreed upon in writing (including email) before work begins.

3. Quotes, Payments & Refunds

• Quotes — All quotes are valid for 14 days unless otherwise stated. Final pricing may adjust if project scope changes.
• Payments — Unless otherwise agreed, projects require a 50% deposit before work begins, with the remaining balance due prior to final delivery or launch.
• Refunds — Deposits are refundable if work has not yet commenced. Once work has started, refunds are issued on a prorated basis at our discretion based on work completed. Subscription or recurring fees are not refundable for the current billing period but may be canceled for future periods.

4. Client Responsibilities

You agree to:

• Provide accurate, complete, and timely information, content, and assets necessary for us to perform the Services.
• Respond to review requests and feedback within a reasonable timeframe so as not to delay the project.
• Obtain all necessary rights, licenses, and permissions for any content, images, trademarks, or other materials you supply.
• Use the Site and Services in compliance with all applicable laws and regulations.

5. Intellectual Property

Upon full payment, Scotts Cloud Services assigns to you the rights to the custom code, designs, and deliverables created specifically for your project, excluding:

• Third-party libraries, frameworks, plugins, or platforms (e.g., Twilio, Supabase, React, Tailwind) which remain subject to their own licenses.
• Our proprietary templates, tools, utilities, or internal frameworks that may be reused across projects.
• Pre-existing intellectual property owned by Scotts Cloud Services.

You retain ownership of all content, branding, and materials you provide to us.

6. AI Services Disclaimer

Our AI assistant Nova and other AI-powered features rely on third-party artificial intelligence platforms. While we design and configure these systems to be helpful and accurate, we do not guarantee that AI-generated responses, transcripts, or outputs will always be error-free, complete, or appropriate for every situation. You acknowledge that AI technology has inherent limitations and agree to review critical outputs before relying on them for business decisions.

7. Confidentiality

We treat your business information, project details, and customer data as confidential and will not disclose it to third parties except as necessary to perform the Services (e.g., hosting providers, AI platforms) or as required by law.

8. Limitation of Liability

To the maximum extent permitted by law, Scotts Cloud Services and its owner will not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, or business interruption, arising out of or related to your use of the Site or Services — even if advised of the possibility of such damages.

Our total liability for any claim arising from these Terms or the Services is limited to the amount you paid us for the specific project or service giving rise to the claim within the 12 months preceding the event.

9. Warranties Disclaimer

The Site and Services are provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or secure at all times.

10. Termination

Either party may terminate a project or ongoing engagement with written notice. You remain responsible for payment of all fees for work completed through the termination date. We reserve the right to suspend or terminate access to the Site or any Services at our sole discretion, without notice, for conduct that violates these Terms or is harmful to us or other users.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict-of-law principles. Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in Tarrant County, Texas.

12. Changes to These Terms

We may revise these Terms from time to time. The most current version will always be posted on this page with an updated effective date. Continued use of the Site or Services after changes constitutes acceptance of the revised Terms.

13. Contact

Questions about these Terms should be directed to:

Email: hello@scottscld.com
Phone: (682) 255-2310
Location: Fort Worth, TX — Harmon Ranch, North Tarrant County